Talent so good, you will be on Cloud 9

Why we exist

Rising Payroll

You can high quality Reps for ~70% cheaper. We save companies on average $25,000 a year per hire!

Entry level job turn over

When you are left high and dry when a Customer Support rep leaves, you are faced with more work for everyone else. Easily scale your team up and down with Cloud 9

Unqualified candidates

Most of our candidate pool has worked for other very large, and even fortune 500 companies. You are getting seasoned talent at a fraction of the price.

Step 1- Intro Call

Meet & greet, discuss your talent needs, and explore a mutual fit. We’ll then match you to qualified candidates for the role at hand based on your specific requirements.

Step 2- Interviews

Interview pre-screened candidates that are qualified and excited to join your team. Follow your regular interview processes, just like you would with any other new hire.

Step 3- Onboarding

We will get you logged into our remote tracking software called Hubstaff so that you can see exactly what your newest team member is doing each day.

Step 4- Daily check-ins

We will check in with your newest agent at the end of each day to make sure they are hitting the KPI’s that you set for them. Each month we will meet with you to check in and see how they are performing and if you need to replace them.

We use Hubstaff

  • We grant you access to our Hubstaff account so that you can monitor your agents work.

  • We require each of our agents to download the hubstaff software on their computer, and login each day so that we can see exactly how they spend their time.

  • The software takes a screenshot of their computer every 10 minutes so that we can see exactly what they are doing.

  • The software automatically gives a productivity ranking each day so you have a general idea of how they performed.

 

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